PRIVACY POLICY

Zwin Morocco Tours

Last Updated: October 15, 2026

At Zwin Morocco Tours, accessible at https://zwinmoroccotours.com/, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, request information, or book tours and activities in Morocco.

By using our website or our services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.

1. Who We Are

Zwin Morocco Tours is a tourism business offering tours, excursions, activities, transportation arrangements, accommodation, and travel experiences throughout Morocco.

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.

Business Name: Zwin Morocco Tours

Website: https://zwinmoroccotours.com/

Email: zwinmoroccotours@gmail.com

Telephone / WhatsApp: +212 674 186 271

Business Address: la kasbah, 49 bis, dern ben zina, Marrakech 40000

Data Protection Contact: For privacy-related enquiries, please contact us at ;  zwinmoroccotours@gmail.com

2. Personal Information We Collect

We may collect different types of personal information depending on how you interact with us.

2.1 Information You Provide Directly

When you contact us, request a quotation, or make a booking, we may collect:

  • Full name.
  • Email address.
  • Telephone number or WhatsApp contact details.
  • Nationality, where relevant to travel arrangements.
  • Travel dates and destination preferences.
  • Number of participants and relevant children’s ages.
  • Pickup and drop-off locations.
  • Accommodation preferences.
  • Dietary requirements or accessibility requests that you choose to share.
  • Booking details, correspondence, and customer service enquiries.
  • Payment status and transaction references.

Please do not send us sensitive personal information unless it is necessary for your booking or another legitimate purpose.

2.2 Payment Information

Payments may be processed through third-party payment providers, banks, or other agreed payment services.

Depending on the payment method, we may receive transaction references, payment confirmations, billing details, and information about the status of a payment.

Where payments are handled by an external provider, your payment information may also be subject to that provider’s privacy policy and security procedures.

We do not intend to collect or store complete payment card details through ordinary website forms or email.

2.3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website features and technologies in use.

This may include:

  • IP address.
  • Browser type and version.
  • Device and operating system information.
  • Pages visited and time spent on the website.
  • Referring website or traffic source.
  • Basic website usage and diagnostic information.
  • Cookie identifiers and similar technical data, where enabled.

We use this information to understand website performance, maintain security, and improve the user experience, subject to applicable law and your cookie preferences.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Booking and travel arrangements

To process reservations, confirm itineraries, arrange transportation and accommodation, coordinate guides and activities, and provide the services you request.

Customer communication

To respond to enquiries, send quotations, provide booking confirmations, communicate schedule changes, and assist you before, during, or after your trip.

Payments and accounting

To verify payments, manage deposits and balances, process refunds where applicable, maintain business records, and fulfil accounting or legal obligations.

Customer service

To handle complaints, resolve booking issues, and improve our services.

Website operation and security

To maintain website functionality, prevent fraudulent activity, troubleshoot technical problems, and protect our systems.

Marketing and promotional activities

To send promotional communications where legally permitted and, where required, with your consent. You may opt out of marketing communications at any time.

Legal compliance

To comply with applicable legal requirements, respond to lawful requests, and establish or defend legal claims where necessary.

We will not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted by law or we have obtained any required consent.

4. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information on one or more of the following grounds:

  • Contractual necessity: To process your booking or take steps requested by you before entering into a contract.
  • Consent: Where you have given consent for a specific purpose, such as certain optional cookies or promotional uses of photographs.
  • Legal obligations: To comply with applicable accounting, tax, regulatory, or other legal requirements.
  • Legitimate interests: Where permitted by law, to operate our business, maintain website security, respond to enquiries, and improve our services, provided these interests do not override your applicable rights.

Where processing is based on consent, you may withdraw that consent, subject to any legal consequences and the lawfulness of processing that occurred before withdrawal.

5. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties when necessary to operate our business or provide the services you request.

These parties may include:

  • Hotels, riads, and other accommodation providers.
  • Transport companies and drivers.
  • Tour guides and activity operators.
  • Restaurants and other suppliers involved in your itinerary.
  • Payment processors and financial service providers.
  • Website hosting, technical support, and IT service providers.
  • Website analytics or marketing providers, where enabled and legally permitted.
  • Professional advisers, public authorities, or other parties where disclosure is required or permitted by law.

We aim to share only the information reasonably necessary for the relevant purpose.

Third-party service providers may process information under their own privacy policies or contractual arrangements. Where required, we take appropriate steps to ensure that personal information is handled lawfully.

6. International Transfers of Personal Information

Some of our customers and service providers may be located outside Morocco. Certain website, communication, booking, or payment providers may also process information in other countries.

As a result, your personal information may be transferred internationally where necessary for our services.

Where applicable law requires specific safeguards, authorization, or other conditions for international transfers, we will take the necessary steps before making the transfer.

For more information about a particular transfer, you may contact us using the details provided in this policy.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations.

Retention periods depend on the type of information and the purpose for which it is processed.

For example:

  • Booking records may be retained for operational, accounting, and legal purposes.
  • Customer correspondence may be retained for as long as necessary to manage enquiries or resolve issues.
  • Marketing information may be retained until you withdraw consent or object, where applicable, subject to necessary suppression records.
  • Technical logs may be retained for a limited period appropriate to security and operational needs.

When personal information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve your browsing experience.

Depending on the technologies enabled, cookies may include:

Essential cookies: These may be necessary for core website functions, security, or navigation.

Analytics cookies: These may help us understand how visitors use the website and which pages are most useful.

Marketing cookies: These may be used to measure advertising performance or personalize advertising where applicable.

Non-essential cookies will be used only where permitted by applicable law and, where required, after you have provided consent.

You may be able to manage cookies through our website’s cookie settings or through your browser settings. Blocking certain cookies may affect some website functions.

The cookies actually used on our website depend on the tools and services installed. We will provide accurate cookie information and consent options for the technologies we use.

9. Photographs and Videos

Zwin Morocco Tours may take photographs or videos during tours and activities to document travel experiences and showcase destinations in Morocco.

We may wish to use photographs or videos for promotional purposes on our website, social media pages, brochures, or other marketing materials.

If you do not wish to appear in promotional photographs or videos, please inform us before your tour or activity begins.

We will respect your request and take reasonable steps to ensure that your image is not used for promotional purposes.

Where required by applicable law, we will obtain your separate consent before using identifiable photographs or videos for marketing purposes. Your participation in a tour does not, by itself, constitute consent to promotional use of your image.

If you have previously consented to promotional use and wish to withdraw that consent, please contact us. Withdrawal will not affect the lawfulness of any processing carried out before the withdrawal, and we will address your request in accordance with applicable law.

Where reasonably practicable, we will stop future promotional use and take appropriate steps regarding content under our control. We cannot always guarantee the removal of material that has already been lawfully distributed or independently shared by third parties.

We will take particular care when photographs or videos involve children and will obtain consent from a parent or legal guardian where required by law.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, alteration, disclosure, or misuse.

Depending on the information and the systems involved, these measures may include restricted access, secure service providers, account security procedures, and appropriate technical safeguards.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

Customers should avoid sending payment card details or unnecessary sensitive information through unsecured communication channels.

If you believe your personal information has been compromised in connection with our services, please contact us promptly.

11. Your Privacy Rights

Depending on the applicable law and the circumstances, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally available.
  • Object to certain processing or request restrictions where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of direct marketing communications.
  • Submit a complaint to the competent data protection authority.

Under applicable Moroccan data protection legislation, including Law No. 09-08 where applicable, individuals may have rights concerning access to and correction of personal data, as well as other rights subject to legal conditions.

To exercise your rights, contact us using the email address listed in this policy. We may need to verify your identity before responding.

We will review your request and respond within the timeframe required by applicable law. Certain requests may be subject to legal exceptions or record-retention requirements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, booking services, maps, social media platforms, or payment providers.

We do not control the privacy practices of these external services.

If you follow a third-party link or use an external service, we recommend reviewing its privacy policy before sharing personal information.

The inclusion of a link on our website does not mean that we endorse every privacy practice of the relevant third party.

13. Children’s Privacy

Our tours and activities may be booked by families travelling with children.

We collect information about children only where reasonably necessary to manage a booking, arrange suitable services, comply with legal obligations, or address safety requirements.

Where required by applicable law, we will obtain authorization from a parent or legal guardian before processing a child’s personal information.

We do not knowingly collect children’s personal information for unrelated marketing purposes without the required legal basis and safeguards.

Parents or legal guardians who believe that a child’s information has been provided to us improperly may contact us to request an appropriate review.

14. Marketing Communications

We may send information about our tours, destinations, special offers, or travel experiences where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe link, where available, or by contacting us directly.

If you opt out of marketing communications, we may still contact you about an existing booking, payment, itinerary change, or other essential service-related matter.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website technologies, services, or legal requirements.

The latest version will be published on our website with the updated date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

Where required by law, we will notify affected individuals or obtain any additional consent necessary for material changes.

16. Contact Us

If you have any questions about this Privacy Policy, how your personal information is processed, or how to exercise your privacy rights, please contact us.

Zwin Morocco Tours

Website: https://zwinmoroccotours.com/

Email:  zwinmoroccotours@gmail.com

Telephone / WhatsApp: +212 674 186 271

Business Address: la kasbah, 49 bis, dern ben zina, Marrakech 40000

We value your trust and are committed to treating your personal information responsibly while helping you discover Morocco.

Thank you for choosing Zwin Morocco Tours.