TERMS & CONDITIONS

Zwin Morocco Tours

Last Updated: October 15, 2026

Welcome to Zwin Morocco Tours. These Terms & Conditions govern your use of our website, https://zwinmoroccotours.com/, and your booking of tours, excursions, activities, transportation, accommodation, and travel packages in Morocco.

By using our website or making a booking with Zwin Morocco Tours, you agree to these Terms & Conditions. Please read them carefully before confirming your reservation.

1. About Zwin Morocco Tours

Zwin Morocco Tours is a tourism business offering tours, excursions, and travel experiences throughout Morocco.

Our services may include:

  • Private and shared day trips.
  • Multi-day tours and travel itineraries.
  • Desert excursions to Merzouga and Zagora.
  • Atlas Mountains excursions and hiking experiences.
  • Cultural tours and sightseeing.
  • Quad biking, camel rides, and other outdoor activities.
  • Airport transfers and tourist transportation.
  • Accommodation, meals, and other travel arrangements.

The services included in each booking will be specified in the relevant itinerary, quotation, or booking confirmation.

Business Contact Information

2. Bookings and Reservations

Bookings may be requested through our website, email, WhatsApp, telephone, or other official communication channels.

A booking request is not considered confirmed until Zwin Morocco Tours has confirmed availability, agreed on the services and price, and communicated the applicable payment conditions.

Where a deposit is required, the booking will be confirmed in accordance with the agreed payment terms.

Customers are responsible for providing accurate information, including travel dates, the number of participants, pickup locations, contact details, and any special requirements.

Please review your booking confirmation carefully and notify us promptly if you identify any errors.

3. Prices and Services Included

All prices will be communicated before a booking is confirmed.

Prices may vary depending on the selected tour, number of participants, travel dates, accommodation, transportation, activities, and other requested services.

Depending on the package, the price may include:

  • Transportation and driver services.
  • Accommodation.
  • Breakfast and other meals specifically mentioned in the itinerary.
  • Local guides.
  • Entrance fees and activities expressly listed as included.
  • Other services specified in the booking confirmation.

Unless expressly stated otherwise, prices do not include:

  • International flights.
  • Travel insurance.
  • Personal expenses and gratuities.
  • Meals and drinks not mentioned as included.
  • Optional activities.
  • Entrance fees not specified in the itinerary.
  • Additional services requested after booking.

Customers should carefully review the itinerary and quotation to understand what is included and excluded.

Any additional charges will be communicated before the relevant additional service is confirmed.

4. Payment Policy

4.1 Tour Deposit

To secure a booking, Zwin Morocco Tours may require a deposit of 20% of the total tour price.

The deposit helps us arrange services in advance, including accommodation, transportation, drivers, guides, and activities.

The required deposit and available payment methods will be communicated during the booking process.

4.2 Remaining Balance

Unless otherwise agreed in writing, the remaining balance must be paid upon arrival in Morocco and before the commencement of the tour.

Alternative payment arrangements may be agreed upon in advance and confirmed in writing by Zwin Morocco Tours.

Customers are responsible for completing payments within the agreed deadlines.

4.3 Payment Methods

Accepted payment methods may include bank transfer, online payment, PayPal, cash, or other methods expressly agreed upon with Zwin Morocco Tours.

Available payment methods will be communicated before the booking is finalized.

Any applicable payment processing fees, bank charges, or currency conversion fees will be disclosed where relevant.

5. Cancellation & Refund Policy

5.1 Client-Initiated Cancellations

We understand that travel plans can change. If you need to cancel your booking, please notify Zwin Morocco Tours in writing as soon as possible.

The following cancellation policy applies to customer-initiated cancellations, subject to any specific conditions communicated at the time of booking and applicable law:

  • More than 30 days before the tour: Full refund of payments received, minus applicable transfer fees.
  • 15–29 days before the tour: 50% refund of the total amount paid.
  • Less than 15 days before the tour: No refund.

Cancellation requests will be calculated according to the number of calendar days between the date we receive your written cancellation and the scheduled departure date.

Any different cancellation conditions applicable to specific services, including accommodation, transportation, or special activities, will be communicated before the booking is confirmed.

All cancellation charges and refund arrangements remain subject to mandatory rights under applicable law.

5.2 Cancellations by Zwin Morocco Tours

In the event that Zwin Morocco Tours cancels a confirmed tour, customers will be offered either:

  • A full refund of payments made for the cancelled services; or
  • The option to reschedule the tour for an alternative date, subject to availability and agreement.

If an alternative involves a price difference, this will be communicated before the customer accepts the change.

5.3 Unforeseen Circumstances

Circumstances beyond our reasonable control, including severe weather, road closures, natural disasters, government restrictions, or serious safety concerns, may affect the operation of a tour.

Where necessary, we may adjust an itinerary, change an activity, or offer an alternative arrangement to protect the safety and well-being of our customers.

We will make reasonable efforts to inform affected customers promptly and offer appropriate alternatives where possible.

Refunds and other remedies will be handled in accordance with the applicable booking conditions and law.

5.4 Refund Processing

Approved refunds will normally be returned through the original payment method where practicable.

The time required for a refund to appear in the customer’s account may depend on the bank or payment provider.

6. Changes to Bookings

Customers who wish to change their travel dates, itinerary, accommodation, participant numbers, or selected activities must contact Zwin Morocco Tours as soon as possible.

All changes are subject to availability and confirmation.

Additional charges may apply if the requested change increases the cost of the services.

If a requested change cannot be accommodated, the original booking and cancellation conditions will continue to apply unless otherwise agreed or required by law.

7. Travelling with Children

Families are welcome on our tours, and we are happy to help arrange suitable experiences for guests travelling with children.

Child prices and discounts may vary according to the tour, the child’s age, accommodation arrangements, transportation requirements, and activities included.

Customers should provide the ages of all children when requesting a quotation.

Any applicable discounts, age restrictions, or special conditions will be communicated before the booking is confirmed.

Parents or legal guardians are responsible for supervising children throughout the trip and ensuring they follow applicable safety instructions.

8. Transportation and Pickup Arrangements

Transportation may be provided directly by Zwin Morocco Tours or arranged through third-party transport providers.

Pickup locations, departure times, and drop-off arrangements will be confirmed before the tour.

Customers should arrive at the agreed pickup location on time and provide a valid contact number.

If a customer expects to be late, they should contact us immediately.

Missing a departure or pickup may result in the loss of part or all of the service, depending on the circumstances and applicable booking conditions. Any additional costs and refund eligibility will be assessed in accordance with those conditions and applicable law.

Travel times are estimates and may be affected by traffic, weather, road conditions, or other circumstances.

Customers must comply with applicable transportation safety requirements and follow reasonable instructions from drivers.

9. Accommodation and Meals

Where accommodation or meals are included, the relevant details will be specified in the confirmed itinerary or booking documentation.

Accommodation is subject to availability and the applicable conditions of the accommodation provider.

Room types, occupancy, meal arrangements, and special requests will be confirmed where applicable.

Customers are expected to respect accommodation rules and other guests.

Customers may be held responsible, in accordance with applicable law, for damage caused by their intentional or negligent conduct.

If a confirmed accommodation or meal arrangement becomes unavailable, Zwin Morocco Tours will make reasonable efforts to arrange a suitable alternative.

10. Activities, Hiking, and Adventure Experiences

Certain activities, including hiking, camel rides, quad biking, and mountain or desert excursions, may involve physical exertion and inherent risks.

Customers are responsible for choosing activities appropriate to their abilities and for following the safety instructions of guides and activity operators.

Age restrictions, minimum fitness requirements, and other participation conditions may apply.

Customers should communicate any relevant accessibility requirements or limitations that could affect safe participation before booking.

We reserve the right to modify or discontinue an activity when reasonably necessary for safety.

Nothing in this section removes any legal responsibilities owed by Zwin Morocco Tours or the relevant activity provider.

11. Customer Responsibilities and Conduct

Customers agree to:

  • Provide accurate booking information.
  • Follow reasonable instructions given by guides, drivers, and activity operators.
  • Respect Moroccan laws, local customs, cultural sites, and local communities.
  • Treat staff, other travellers, and service providers respectfully.
  • Follow applicable safety rules.
  • Take reasonable care of personal belongings.
  • Inform us in advance of special requirements relevant to the tour.

Illegal, violent, threatening, or seriously disruptive behaviour will not be tolerated.

Where a customer’s behaviour creates a genuine safety risk, the responsible operator may take proportionate action, including refusing participation where necessary.

Any resulting financial consequences will be assessed according to the booking conditions and applicable law.

12. Travel Documents and Insurance

Customers are responsible for ensuring that they have valid passports, visas, permits, and any other travel documents required for their trip.

Entry requirements may vary according to nationality and individual circumstances. Customers should verify the applicable requirements before travelling.

We strongly recommend purchasing suitable travel insurance covering medical expenses, emergency assistance, trip cancellation, personal belongings, and adventure activities where relevant.

Travel insurance is not included unless expressly stated in the booking confirmation.

Customers should ensure that their insurance covers the activities they intend to undertake.

13. Third-Party Service Providers

Certain services may be provided by independent suppliers, including accommodation providers, transport operators, restaurants, local guides, and activity companies.

These providers may have their own operational procedures, safety requirements, and booking conditions.

Zwin Morocco Tours will exercise reasonable care when arranging third-party services.

Our responsibilities will depend on the nature of the booking, the role we undertake, and applicable law.

Nothing in these Terms & Conditions excludes liability where Zwin Morocco Tours is legally responsible for a service or for its own acts or omissions.

Customers experiencing a problem during a tour should contact us as soon as reasonably possible so that we can attempt to assist.

14. Personal Belongings

Customers are responsible for taking reasonable care of their personal belongings, valuables, travel documents, and electronic devices during tours and activities.

We recommend keeping valuables secure and avoiding leaving belongings unattended.

Any loss, theft, or damage should be reported to Zwin Morocco Tours and, where appropriate, the relevant local authorities.

Nothing in this section excludes liability where Zwin Morocco Tours or a service provider is legally responsible.

15. Complaints and Customer Support

We are committed to providing enjoyable and reliable travel experiences.

If a problem occurs during a tour, please notify your guide, driver, activity operator, or Zwin Morocco Tours as soon as reasonably possible. This allows us to investigate and attempt to resolve the issue promptly.

Formal complaints may be submitted using the contact details provided on our website.

Please include your booking reference, travel dates, a description of the issue, and any relevant supporting information.

We will review complaints fairly and aim to respond within a reasonable period.

Reporting a problem during the trip does not prevent customers from exercising any legal rights available to them.

16. Photo and Video Consent

During our tours and activities, Zwin Morocco Tours may take photographs or videos to showcase our travel experiences, destinations, and services on our website and social media platforms.

If you do not wish to appear in photographs or videos used for promotional purposes, please inform us before the start of your tour or activity.

We will respect your request and take reasonable steps to ensure that your image is not used for promotional purposes.

Where required by applicable law, we will seek your separate consent before using identifiable photographs or videos for marketing purposes.

Your decision not to participate in promotional photography will not affect your ability to enjoy our tours or activities.

We will handle photographs and videos containing personal data in accordance with applicable privacy and data protection laws.

17. Website Information and Intellectual Property

We make reasonable efforts to keep the information on our website accurate and up to date.

Descriptions, photographs, itineraries, schedules, and prices may occasionally change. Photographs are intended to illustrate destinations and experiences; actual conditions and services may vary according to the season, availability, and operational circumstances.

Unless otherwise stated, website content, including original text, logos, graphics, and photographs, is owned by Zwin Morocco Tours or used with permission from the relevant rights holders.

You may not copy, reproduce, distribute, modify, or commercially use protected content without prior authorization, except where permitted by law.

18. Website Use and Security

Customers agree to use our website lawfully and responsibly.

You must not attempt to disrupt the website, gain unauthorized access to its systems, introduce malicious software, or use the website for fraudulent or unlawful purposes.

We may take reasonable measures to protect our website and customers from misuse.

Although we make reasonable efforts to maintain website availability and security, uninterrupted access cannot be guaranteed.

19. Privacy and Personal Data

Zwin Morocco Tours may collect and process personal information necessary to respond to enquiries, manage bookings, arrange travel services, communicate with customers, and fulfil legal obligations.

This information may include names, contact details, travel dates, participant numbers, and relevant booking preferences.

Personal information may be shared with relevant service providers where necessary to fulfil a booking or where otherwise permitted or required by law.

We handle personal information in accordance with our Privacy Policy and applicable data protection legislation, including Moroccan Law No. 09-08 where applicable.

Please consult our Privacy Policy for further information about how personal data is collected, used, retained, and protected.

Privacy Policy: [Insert your Privacy Policy URL]

20. Limitation of Liability

Zwin Morocco Tours will perform its contractual obligations with reasonable care and in accordance with applicable law.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances beyond our reasonable control, the customer’s own acts or omissions, or the acts of independent third parties for whom we are not legally responsible.

Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, or any other liability that cannot lawfully be excluded or limited.

These Terms & Conditions do not remove any consumer rights or remedies available under mandatory applicable law.

21. Applicable Law and Dispute Resolution

These Terms & Conditions are intended to be governed by the laws of the Kingdom of Morocco, subject to any mandatory legal provisions applicable to the customer or booking.

If a dispute arises, the parties are encouraged to seek an amicable solution by contacting Zwin Morocco Tours.

If the dispute cannot be resolved amicably, it may be referred to the competent courts or other dispute-resolution bodies in accordance with applicable law.

Nothing in this section prevents a customer from exercising mandatory rights available under applicable consumer protection legislation.

22. Amendments to These Terms & Conditions

Zwin Morocco Tours reserves the right to update these Terms & Conditions when necessary to reflect changes to our services, business practices, or legal requirements.

The latest version will be published on our website with the date of the update.

Unless otherwise required by law, updates will apply to future bookings. The conditions applicable to an existing confirmed booking will be determined by the booking agreement and any mandatory legal requirements.

Customers are encouraged to review this page periodically.

23. Contact Us

If you have questions about these Terms & Conditions, your booking, or any of our tours and activities, please contact us.

Zwin Morocco Tours

Website: https://zwinmoroccotours.com/

Email: zwinmoroccotours@gmail.com

Telephone / WhatsApp: +212 674 186 271

Business Address: la kasbah, 49 bis, dern ben zina, Marrakech 40000

We look forward to helping you discover Morocco through memorable journeys, authentic cultural experiences, and carefully arranged tours.

Thank you for choosing Zwin Morocco Tours.